Boosting FIT kit follow-through in clinic

I keep FIT kits with pre-addressed mailers in the exam room and do a 60-second demo right after the abdominal exam; over 3 months our completion rate went from 48% to 76%, which has helped us catch precancerous lesions earlier. What tools or EHR workflows are you using to track returns and nudge patients — barcodes, batch reminders, or another method that reliably keeps colorectal cancer screening on schedule?

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I built an Epic SmartPhrase that drops the kit’s barcode into the note and a “mailed on” field; our MA scans the mailer as it leaves, which flips the order to a tracked status. A simple rule fires a portal/SMS nudge at day 14 if no FIT result is posted — this matched your “60-second demo” bump, but if your lab doesn’t share tracking data you’ll need a quick manual checkbox.

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